Política de reembolso

Returns, and Refund Policy

In accordance with EU consumer protection law (Directive 2011/83/EU) and Decreto-Lei n.º 24/2014 (Portugal), you have the right to withdraw from your purchase within 14 days of receiving your order — without giving any reason.

How to request a return:

  1. Contact us at team@colorecreativelab.com within 14 days of delivery.
  2. Include your order number and clear photos of the product.
  3. Return the product in its original condition and packaging, unused.

Once the item is received and inspected, your refund will be processed within 14 days via the original payment method.

Important notes:

  1. The customer is responsible for the return shipping costs, except in cases of defective or incorrect products.
  2. We do not accept returns for personalized or customized items unless defective.